Simply take your item s to the branch Welcome Desk along with the delivery note. Then we will refund you as promptly as possible but usually with 7 days of the goods being received at our central warehouse. Alternatively, we can arrange for your item s to be collected from your home. Please contact us see delivery note and we will arrange for a courier to collect the item s , usually the next working day we are unable to make collections on Saturdays, Sundays and Bank Holidays.
We will refund you as promptly as possible but usually with 7 days of the goods being received at our central warehouse. You can, buy an alternative item from the branch's assortment in the branch or place a new order online. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods. Please check your delivery as soon as possible after it arrives. If you would like to discuss the exchange or return of any item, or report a breakage, please contact Customer Care by emailing waitrosecellar waitrose.
What steps are you taking to avoid the potential spread of coronavirus via delivery personnel? Customers can see specific details on the individual carrier websites. All carriers are working together to ensure that a common, consistent and safe process is always followed. Please visit our dedicated help page: Coronavirus FAQs. Our deliveries are made by third party carriers. When your order has been dispatched, you will receive an email to confirm that your order is on its way.
All deliveries require a signature by someone over the age of 18; if you are not in, the carrier will attempt delivery to a neighbouring address and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery. We regret we are unable to make amendments to orders during peak periods, including the 5 working days before Christmas. If you wish to change or cancel your order, please contact Customer Care by emailing waitrosecellar waitrose.
Unfortunately we cannot offer a delivery service to the Channel Islands or addresses outside the UK, except for the Isle of Man.
The company's research suggested that the majority of John Lewis customers want at least three different ways to return unwanted goods. This follows the success of the partnership with Booths, which launched last year and is now available in eight Booths shops. Latest News. Related articles: John Lewis launches new virtual service Measure to protect customers from John Lewis John Lewis announces measures to support customers and the vulnerable Waitrose. New Comment Email Address Your email address will not be published You must enter a valid email address.
Email is required. Name Name is required. Enter the code shown: Incorrect, try again. Already Registered? Sign In. Not Yet Registered? Printable View E-mail Bookmark. My name is Bilal Ali. Sign up to our newsletter to get more articles like this delivered straight to your inbox. Create a statement in your kitchen with this standout speckled jug. Crafted from fine enamelled steel, it's both stylish and practical.
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Tea, anyone?
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