All returns and exchanges require an original register receipt. All returned items must be in original, new condition, with the original box, packaging, manuals, accessories, and UPC codes. Except as noted below you may return or exchange any conforming items within 30 days of its original purchase date.
This restocking fee will be waived if the item is defective and exchanged within the specified time period for that item. Items not in like new condition, missing the original box, packaging, manuals, accessories or UPC code will not be accepted for return.
We do not accept returns of any product s that were sold as part of a bundle, unless the bundle is returned complete. Apple Computer Products. Apple products are non-returnable: Apple Computer offers a one year warranty on all new equipment. During the warranty period, you may call to receive warranty service.
Apple will attempt to solve your problem via phone. If they are unable to solve the problem, they will either dispatch a replacement via Airborne Express or will direct you to the closest Apple service center. In most cases, contacting the number is the most expedient manner to obtain warranty service on Apple equipment. If a situation extends beyond Apple or an Apple service center's ability to resolve, please contact your sales representative for further guidance.
No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems. Other Non-Returnable Products. Several manufacturers' policies and restrictions disallow product returns.
Other manufacturers apply to this list, so please call us for the latest information. Please contact us if you would like to obtain copies of the manufacturers' guarantees and warranties prior to purchase. Items with a money back guarantee from the manufacturer. In those instances, We will not accept product returns. You will need to contact the manufacturer directly regarding return of the product and policies regarding such return.
Please contact us if you would like to obtain copies of manufacturers' guarantees and warrantees, including any MBG, prior to purchase. Television Returns. Returns of televisions 27 inches or larger are subject to the following restrictions.
Unopened software, after 7 days of receipt of product, is also not returnable. All licensing sales are final. Defective software may be returned within 7 days of invoice date only for exchange of the same title.
Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer. Damaged Shipments. If your shipment arrives damaged the Shipment must be refused if you notice any visible damage or tampering on the box.
Should the shipment be accepted, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage, and your purchase s will fall under all current manufacturer restrictions.
Certain products excluding Apple and the product manufacturers listed above may be approved for return by our technical support division if reported to us within the first 15 days after receipt of shipment, and only after support from the original manufacturer has been received. Original shipping, packaging, handling and related charges are not refundable. Someone please help me get refund and contact information. Just cancelled the last order I will ever place with Tiger Direct.
I ordered a printer. Before placing the order I called customer service to verify the printer was in stock. Customer service verified the printer was in stock. Delivery was guaranteed in 3 to 5 days. After 5 days with no emails or updates I called Tiger Direct to ask about the order only to be told the printer was back ordered. I cancelled the order and will not be ordering from Tiger Direct again. I have wasted 5 days and will need to place the order with another, hopefully more dependable, business.
Tiger Direct is trying to become the Wal-mart of online suppliers with the service to match. I ordered a new CPU for computer, received an opened used one, emailed several times was ignored, used chat option and was told to call, called and was told there is no way to prove I received a used item and basically too bad.
I wish I had read some of these other reviews before I tried to order something from TigerDirect. I ordered a headset from TigerDirect over a month ago. The next day I got an email from TigerDirect saying the item is on backorder. I decide to cancel the order and purchase it from somewhere else.
I followed the directions on their website. I went to a form on their site and filled out all the required info to cancel the order. Four hours later I check the status of my order on their site and it says it shipped. I decide to call and the customer service rep tells me they'll try to stop it from shipping but if it does ship to just refuse the package when it's delivered. That's not really an option because they just drop it at my door when I'm not home but I say ok, I'll just return it if I can't stop it myself.
I have to cancel my own order this way? An hour after the call I get an email responding to my initial website request to cancel the order. They ask for the order number which I already entered in the website form so that's fun. I send them the order number and let them know I already spoke to a customer rep. I get the headset in the mail and I open it thinking there might be a return label in the box.
There is no return label. I get on the website to fill out the website form to request a return label. I get an email the next day asking for the order number. I had entered the order number already but their terrible system doesn't seem to include it in the form. I reply with the order number so I have to wait another couple of hours for a response. I replied that I had opened the box but not the package inside so I don't want to get dinged for that.
They reply with a question of whether I want to continue the request. I decide to call their customer service reps again. The woman was very nice and said she made the request for a return label and I should be getting it in my email. Three days pass and I still haven't gotten a return label.
I call and the rep says it can take 5 business days. That long? I wait and finally get the email 5 business days after the request. I mailed back the item. They received it on the 16th of April.
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